MemberDirect User Tips

Access Code

Adding Bills

Troubleshooting

 

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MemberDirect® On-Line Access User Tips

MemberDirect® 5.0 is designed for Internet Explorer 6 or Netscape 7.02 or better.  If you do not have one of these versions please click on the browser you would like to download and the link will take you to that browser download site.  For Internet Explorer select downloads on the left hand side, and then internet.  You want to download at least Internet Explorer Service Pack 1.

Access Code

A MemberDirect® screen will appear that will prompt you to input a Personal Access Code. You may enter your five- to eight-digit TeleService® Member Access Code (MAC). If you do not currently have access to TeleService®, call your nearest branch of Lloydminster Credit Union and we'll gladly sign you up.

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Adding Bills on MemberDirect®

There have been some questions regarding how to add bills to be paid online.  Below are listed some examples of often used bills and what numbers need to be entered to pay them online.

Vendor/Payee # of digits Location of #'s on bill When vendor receives pmt
Atco Electric 13 Full account #, at top of the bill Next business day
Atco Gas (North Western Utilities) 13 Full account #, at top of bill Next business day
Bell ExpressVu 16 Full account #, on remittance slip Next business day
CUCredit MasterCard 16 full account#, must start with 5316 Next business day
SaskEnergy 16 First 16 #'s on remittance slip Next business day
SaskPower 16 Full account #, on remittance slip Nest business day
SaskTel 12 First 12 #'s, on remittance slip Next business day
SaskTel Mobility 12 First 12 #'s, on remittance slip Next business day
Shaw 10 Full account #, on remittance slip Next business day
Star Choice 11 Full account #, on remittance slip 2 business days
Telus 10 Full account #, on remittance slip Next business day
Telus Mobility 8 Client #, on remittance slip Next business day

If you have any concerns about adding bills onto your payee list please call the Member Contact Service Centre at 306-825-3301 or 866-825-3301 for support.  Any search that the Credit Union must undertake because of an incorrectly entered account number will result in a $10 charge.

Troubleshooting

For Netscape users:
This website has been optimized for Netscape 7.02 or Internet Explorer 6.0 and later.


If you receive a message reading: The encryption on your browser is not sufficient to meet the system requirements, you can upgrade your security at no cost. Simply return to the first page of the MemberDirect® screen. Click the "security" button and follow the step-by-step instructions.

If you receive a message reading: Your browser is outdated, you can update your browser at no cost. For assistance on free downloading information, call our Help Department at 825-3301 or 1-866-825-3301.

For further information on MemberDirect® on-line access see "General Information."

If you have any questions about MemberDirect® on-line access, please contact us at webmail@lloydminster.cu.sk.ca or call your nearest branch or the Member Contact Centre at 1-866-825-3301.

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